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Privacy Policy

Effective Date: 1st February 2026

Welcome to makethefoodiecall.com ("Website", "Platform", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use our website and services.

By accessing or using makethefoodiecall.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information

When you create an account, place an order, subscribe to updates, or contact us, we may collect:

  • Full name
  • Email address
  • Mobile phone number
  • Delivery and billing addresses
  • Date of birth (if provided)
  • Profile information
  • Username and password

B. Payment Information

When you make a purchase, payments are processed through secure third-party payment providers.

We may receive limited payment information such as:

  • Payment status
  • Transaction ID
  • Payment method

We do not store your complete debit or credit card details.

C. Order Information

We collect information relating to your orders, including:

  • Restaurant or vendor selected
  • Food items ordered
  • Order value
  • Delivery instructions
  • Order history
  • Special requests

D. Device and Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referral URLs
  • Log files

E. Location Information

With your permission, we may collect your approximate or precise location to:

  • Display nearby restaurants
  • Improve delivery accuracy
  • Provide location-based services

You may disable location access through your device settings.

2. How We Use Your Information

We use your information to:

  • Process and fulfill food orders.
  • Deliver products and services.
  • Verify your identity.
  • Create and manage your account.
  • Process payments.
  • Provide customer support.
  • Improve website functionality.
  • Personalize your experience.
  • Recommend restaurants and offers.
  • Send order confirmations and delivery updates.
  • Send promotional communications where permitted by law.
  • Detect fraud and unauthorized activity.
  • Maintain website security.
  • Comply with legal obligations.

3. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Remember your preferences.
  • Keep you logged in.
  • Analyze website traffic.
  • Improve performance.
  • Personalize content and advertisements.
  • Measure marketing effectiveness.

You can manage or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

4. Sharing Your Information

We may share your information with:

Restaurants and Food Vendors

To prepare and fulfill your order, we share only the information necessary to complete the transaction.

Delivery Partners

Delivery personnel receive information required to deliver your order, such as your name, address, contact number, and delivery instructions.

Payment Service Providers

Payment information is securely processed by trusted payment partners.

Technology and Service Providers

We may share information with third-party vendors that provide services such as:

  • Website hosting
  • Analytics
  • Customer support
  • Email communications
  • Cloud storage
  • Fraud prevention

These providers are required to protect your information and use it only for authorized purposes.

Legal Authorities

We may disclose your information when required to:

  • Comply with applicable laws.
  • Respond to lawful requests.
  • Protect our legal rights.
  • Prevent fraud or illegal activity.
  • Protect the safety of users or the public.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services.
  • Fulfill contractual obligations.
  • Resolve disputes.
  • Comply with legal requirements.
  • Maintain business records.

When information is no longer required, we will securely delete or anonymize it where appropriate.

6. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on the laws applicable to you, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your account details.
  • Request deletion of your personal information.
  • Withdraw consent where processing is based on consent.
  • Object to certain processing activities.
  • Request a copy of your personal data where applicable.

We may need to verify your identity before processing such requests.

8. Marketing Communications

If you subscribe to marketing communications, we may send:

  • Promotions
  • Discount offers
  • Newsletters
  • Product updates
  • Event information

You may opt out at any time by:

  • Clicking the "Unsubscribe" link in our emails.
  • Adjusting your account preferences.
  • Contacting our support team.

Even if you opt out of marketing, we may continue to send essential service-related communications, such as order confirmations and security notifications.

9. Children's Privacy

Our services are not intended for children under the age required by applicable law to provide consent for data processing without parental authorization.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

If your information is transferred or processed in a country different from where you reside, we will take appropriate measures to protect your personal information in accordance with applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

The updated version will be posted on this page with a revised "Effective Date." Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our handling of your personal information, please contact us:

  • Website: https://makethefoodiecall.com
  • Email: support@makethefoodiecall.com
  • Phone: +1 (866) 381 5367
  • Business Address: 1138 Goss Ave, Louisville, Kentucky, 40217

We will make reasonable efforts to respond to your inquiry in a timely manner.